← Back to ThaiJam

ThaiJam Support

Support & FAQ

Help with connecting Spotify, accounts, AI credits and syncing across devices. Can't find an answer? Just email us.

Frequently asked questions

How do I connect Spotify to ThaiJam?

Follow the Spotify Client ID setup guide to create a Spotify Developer App, copy its Client ID, and connect it in ThaiJam.

Do I need an account to learn?

No. Flashcards, review, quizzes, the alphabet, sentences, and songs work without signing in. Only AI features, purchases, and pronunciation scoring require an account.

How do I restore an AI credit purchase?

Sign in with the same account used for the purchase, then go to Me → AI Credits and refresh. If it is still missing, email us with the Apple or Google Play order information.

How do I delete my account?

Go to Me → Account → Delete account. Any remaining AI credits are forfeited, and the app asks for confirmation first.

My data did not follow me to a new phone

Confirm that both devices use the same account and that cross-device sync is enabled. Song titles, artists, and lyrics sync; audio files and cover art do not.

Pronunciation scoring says I have used up today's tries?

You get a set number of free tries each day, and they reset automatically the next day. If you need more, you can redeem AI credits on the scoring screen.

Still need help?

Email support@thaijam.app with your app version, device and OS version, steps, and a screenshot. Never send passwords, full card numbers, or verification codes.