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ThaiJam Support

支援與常見問題

Spotify 連結、帳號、AI 點數與跨裝置同步的使用說明。找不到答案時,歡迎直接來信。

中文

如何將 Spotify 連結到 ThaiJam?

請依照 Spotify Client ID 設定教學建立 Spotify Developer App、複製 Client ID,再回 ThaiJam 完成連結。

核心學習功能需要登入嗎?

不需要。單字卡、複習、測驗、字母、句子與歌曲都能在不登入的情況下使用。只有 AI 功能、App 內購買與發音評測需要登入。

如何恢復 AI 點數購買?

使用購買時的同一個帳號登入,再到「我的 → AI 點數」重新整理交易狀態。若仍未入帳,請附上 Apple 或 Google Play 訂單資訊來信。

如何刪除 ThaiJam 帳號?

前往「我的 → AI 點數 → 刪除帳號」。刪除會使剩餘 AI 點數失效,App 會在執行前再次確認。

換手機後資料沒有跟過來?

確認兩台裝置登入同一帳號並開啟跨裝置同步。歌曲標題、歌手與歌詞可以同步;音檔與專輯封面不會同步。

發音評測說今天用完了?

每天有固定免費次數,隔天會自動恢復;需要更多次時可在評測畫面使用 AI 點數兌換。

仍需要協助?

寄信至 support@thaijam.app,建議附上 App 版本、裝置與系統版本、操作步驟及截圖。請勿寄送密碼、完整卡號或驗證碼。

English

How do I connect Spotify to ThaiJam?

Follow the Spotify Client ID setup guide to create a Spotify Developer App, copy its Client ID, and connect it in ThaiJam.

Do I need an account to learn?

No. Flashcards, review, quizzes, the alphabet, sentences, and songs work without signing in. Only AI features, purchases, and pronunciation scoring require an account.

How do I restore an AI credit purchase?

Sign in with the same account used for the purchase, then go to Me → AI Credits and refresh. If it is still missing, email us with the Apple or Google Play order information.

How do I delete my account?

Go to Me → AI Credits → Delete Account. Any remaining AI credits are forfeited, and the app asks for confirmation first.

My data did not follow me to a new phone

Confirm that both devices use the same account and that cross-device sync is enabled. Song titles, artists, and lyrics sync; audio files and cover art do not.

Still need help?

Email support@thaijam.app with your app version, device and OS version, steps, and a screenshot. Never send passwords, full card numbers, or verification codes.